Whether you are a part time Amazon Seller or full-time, your seller account is your major tool in this business. If your account gets suspended, then you are screwed, my friend! Here are some of the things that you should be avoided to prevent Amazon Seller Account being suspened.
1) ITEM NOT AS DESCRIBED
While creating your product listing make sure to double check condition of the item, model number (if applicable), colour, UPC code, ASIN, quantity and read product listing before you list your item.
Amazon can suspend your account if customer complaints about your item. They will close your listing at first. If happened more than once Amazon will suspend your account.
Same goes for Private Label sellers, Always double check what information you are entering in the product listing.
2) ORDER DEFECT RATE
If your order defect rate is more than 1 percent then your account will go under review. Seller performance will review your account and most likely to get suspended.
Quality is the main priority of Amazon and this is the reason that they have been so successful and customers can retain their trust on this company.
If you are inspecting your shipments and not selling electronics or any other high risk products you should be fine. If you need help with product inspection in China you can reach out to Asia Inspection.
3) NOT HAVING INVOICES
For some reason, Amazon loves to get invoices from their sellers. In many cases amazon will ask for invoices from you. Most common are lost shipment and proving authenticity of your product.
If customers complaints about authenticity of your product more than once, your listing will be shut down at once. On failure to provide invoices. you may receive a notification of “Amazon Seller Account Suspended.”
4) COPYRIGHT INFRINGEMENT ISSUES
Stealing another seller’s photos, selling trademark or patented products can easily put you in trouble.
I see many sellers stealing photos from google or Alibaba and not knowing that they can get their account suspended just for stealing.
Yes, Amazon will give you a warning first but doing it more than is an invitation to account suspension.
5) SENDING HAZMAT TO FBA
Hazmat products are banned by amazon and they do not store them in their warehouses. If they find any seller sending Hazmat products to FBA, they will immediately close their listing and destroy all the inventory.
You will receive one warning from amazon but violating this policy twice will surely get your Amazon Seller account suspended.
Always check Hazmat product policies.
6) GETTING PAID REVIEWS
Recently getting paid reviews from Facebook groups are in trend. But trust me this is not going to last forever. There are some sellers in my knowledge who have got their accounts suspended already.
Do not ask anyone for reviews from Facebook groups or any other review provider company. This is big NO and amazon will eventually find out and remove those reviews.
You can ask for honest reviews but you are not supposed to pay them back or any other incentives.
Some sellers are doing review exchanges with each other but this is also not going to last forever.
7) HAVING MULTIPLE AMAZON SELLER ACCOUNTS
Sellers are not supposed to open more than one account under one name or same household. In case if you need an extra account, you have to provide a valid reason to amazon and get permission for that.
Do not try outsmart amazon with ghost accounts, they can track IP address and MAC address of your device.
8) PRICE FIXING
It could be frustrating sometimes when you competitor seller is reducing price and winning buy box. This ends up losing money for all sellers on that listing but never send message to any seller to fix price. Otherwise, the next thing you hear would be “Amazon Seller account suspended”
In this case, you can match price bear loss or wait until that seller runs out stock. Many sellers get frustrated and send messages to fix price.
9) CONTACTING CUSTOMERS OUTSIDE AMAZON PLATFORM
Amazon always hide emails of their customers and they encourage sellers to communicate only through amazon emails. Do not try to send any message outside amazon. Customer’s phone number is provided but that is only for shipping purposes.
Some sellers add inserts with their product and ask for reviews or sell them add on or they direct customers to their own website. Amazon does not like this and can suspend your account.
10) FULFILLMENT BY MERCHANT PROBLEMS
If you are not using FBA then you do have more things to look at
SHIPMENT NOT RECEIVED
REFUNDS AND RETURNS
These are some of the examples which you need to keep in mind while selling as a merchant. Sometimes dishonest buyers can file a claim to get money back but they do not understand that how much seller is dependent on this. That claim can end up costing you your seller account.
These are the 10 Ways to get your Amazon Seller Account suspended. I am sure there are more but if you sell high quality products and follow all the term and conditions of selling on amazon then you should be fine. If you have any question feel free contact AMZ One Step.
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